Refund policy

When can I return an item?
You can return an item* bought online for any reason within 30 days*** (14 days for in store purchases) from the day you received it, as long as it is unworn, unwashed, free from marks and retains all original packaging & labeling. When returning an item, all promotional items must be returned with them.Boxer shorts and other forms of underwear are non-returnable for hygiene reasons. Please note you cannot return store bought purchases for a refund to our online depot as we cannot process the refund without the credit card details. Download our returns form.

 

How can I return an item?
You can send your returns by post or courier to our head office address which is given below. Please ensure your package is adequately insured as we are not liable for items until they are signed for at our offices. To complete your return, we require a receipt or proof of purchase. Please forward with a returns form enclosed in your package.We recommend that you use a carrier that will provide a traceable return process as until the parcel is received in our warehouse it remains your responsibility. Items bought in-store cannot be returned online.

 

Delivery

Delivery within 1-3 working days. We offer free delivery for purchases over €60 within the ROI & NI, otherwise it costs €6. Delivery is via An Post.

 

 

Utah Department Store,

Society Street 

Ballinasloe,

County Galway

H53 E9T1